Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") form an agreement between BrandOS, a product of Century TechX ("BrandOS", "we", "us"), and the institution and individual accessing the service ("you"). By creating an account, accessing, or using BrandOS, you accept these Terms. If you are agreeing on behalf of an institution, you confirm that you are authorised to bind that institution. If you do not accept these Terms, do not use BrandOS.

2. BrandOS service description

BrandOS is a marketing and growth platform for educational institutions. Depending on your plan, it can help you manage brand identity, create and approve marketing content, connect social and business channels, schedule and publish posts, build landing pages, run campaigns, capture enquiries and leads, manage follow-ups, and track progress toward admissions. Features vary by plan and may change over time.

3. User and institution responsibilities

• Provide accurate account and institution information and keep it current;
• Ensure that each person using your workspace complies with these Terms;
• Ensure you hold the rights, consents, and permissions needed for every asset, photograph, contact record, and claim you upload or publish through BrandOS — including consent for images or details of students and minors;
• Comply with applicable laws, including advertising, education, and data protection laws;
• Review content before approving it for publication.

4. Account security

You are responsible for safeguarding your credentials and for all activity under your account. Do not share logins between people; invite team members instead. Notify us at support@brand-os.in promptly if you believe your account has been compromised.

5. Acceptable use

You agree not to use BrandOS to:

• Publish unlawful, misleading, defamatory, obscene, or infringing content;
• Make false or unverifiable claims about results, rankings, placements, or accreditation;
• Send unsolicited messages in breach of applicable communication or spam laws;
• Upload contact data obtained without a lawful basis or appropriate consent;
• Attempt to breach, probe, overload, or reverse-engineer the service;
• Resell, sublicense, or provide the service to third parties without our written agreement;
• Violate the terms or policies of any connected platform.

6. Uploaded content and intellectual property

6.1 Your content

You retain all ownership of the brand assets, media, copy, and records you upload or generate in your workspace ("Your Content"). You grant us a limited, non-exclusive licence to host, process, reproduce, adapt, and transmit Your Content strictly to operate the service for you — including sending it to a connected platform when you publish.

6.2 Brand assets

Logos, letterheads, colours, and other brand assets remain yours. We use them only to produce the material you request and to render previews inside the product.

6.3 Generated output

Subject to payment of applicable fees, the marketing outputs generated for your workspace are yours to use. AI-assisted output may be imperfect or resemble output produced for others; you are responsible for reviewing it before use.

7. Marketing content responsibility

BrandOS is a tool, not the publisher of record. You are responsible for the accuracy, legality, and appropriateness of everything approved and published from your workspace, including offers, fees, results, and claims about your institution. Where a human review step is available, approval by your team is the final check before publication.

8. Third-party integrations

8.1 General

Connecting a platform is optional and initiated by you through that platform's authorization flow. BrandOS does not ask for your third-party passwords. Your use of a connected platform remains governed by that platform's own terms and policies.

8.2 Social media publishing

When you schedule or publish, you authorise BrandOS to transmit that content to the selected accounts. Delivery depends on the platform's availability, permissions, and rules; we cannot guarantee that any post will be delivered, retained, or distributed.

8.3 Advertising platforms

Where you connect an advertising account, you remain the advertiser of record and are responsible for ad spend, billing with that platform, targeting choices, and compliance with its advertising policies.

8.4 Google Business Profile

If you connect your Google Business Profile, BrandOS requests Google's https://www.googleapis.com/auth/business.manage permission solely to display your listing's performance data within BrandOS and, where you explicitly choose to, help you manage that listing (such as selecting which location to track). BrandOS does not use this access for any other purpose, does not sell or transfer this data, and you can disconnect this permission at any time from Settings.

9. Lead and enquiry data

Enquiry and prospect records in your workspace belong to your institution. You are the controller of that data and are responsible for lawful collection, for honouring opt-outs and deletion requests from those individuals, and for the manner in which you contact them. We process such data on your instructions to provide the service.

10. Subscription and payments

10.1 Plans and fees

Paid plans are billed in advance for the subscription period shown at checkout, in Indian Rupees unless stated otherwise, and are exclusive of applicable taxes unless stated. Usage-based items and add-ons are billed as described in the product at the time of purchase.

10.2 Trials and promotional access

Where a trial or promotional plan is offered, its scope and duration are stated when it is granted. Unless converted to a paid plan, access to paid features ends when the trial ends.

10.3 Cancellation and refunds

You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then. Fees already paid are non-refundable except where required by law or where we state otherwise in writing.

10.4 Non-payment

If payment fails or remains outstanding, we may downgrade or suspend access to paid features after notifying you.

11. Suspension and termination

You may stop using BrandOS and request account deletion at any time. We may suspend or terminate access if you materially breach these Terms, if your use creates legal or security risk, or if required by law. Where practical we will give notice and an opportunity to resolve the issue. On termination, your right to use the service ends and we will delete or return data in accordance with our Privacy Policy.

12. Service availability and third-party services

We aim to keep BrandOS available and reliable, but the service is provided "as is" and "as available" without warranties of any kind to the extent permitted by law. We do not warrant uninterrupted or error-free operation, particular marketing results, or any specific number of enquiries or admissions. Parts of the service depend on third-party platforms and providers whose availability, APIs, policies, and pricing are outside our control and may change or be withdrawn.

13. Intellectual property

BrandOS, including its software, design, templates, and documentation, and all related intellectual property, belongs to Century TechX and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, modify, distribute, or create derivative works from the platform itself. Third-party names and marks (including Meta, Facebook, Instagram, WhatsApp, and Google) belong to their respective owners; use of those names describes interoperability only and does not imply endorsement or partnership.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost enrolments, lost revenue, lost goodwill, or lost data. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the fees you paid to us for the service in the twelve months preceding the event giving rise to the claim.

15. Indemnification

You will indemnify and hold harmless BrandOS and Century TechX from third-party claims, damages, and reasonable costs arising from Your Content, your marketing claims, your handling of enquiry or student data, or your breach of these Terms or of a connected platform's terms.

16. Changes to the service and to these Terms

We may add, modify, or discontinue features. Where a change materially reduces a core feature of your paid plan, we will give reasonable notice. We may also update these Terms; material changes will be notified in the product or by email, and continued use after the effective date constitutes acceptance.

17. Governing law

These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka, India have exclusive jurisdiction over any dispute, without prejudice to mandatory rights you may have under local law. If any provision is held unenforceable, the remaining provisions continue in force.

18. Contact information

Support: support@brand-os.in
Privacy: privacy@brand-os.in

BrandOS — a Century TechX product.